IT Support / Network Support

I am an Expert Network/ IT Support Engineer and I am working as Expert Network Engineer at Punjab Government Data Center. I have great hands-on experience for more than 5 years in various network technologies. I have complete my training on Cisco CCNA & CCNP (Routing & Switching) and CCNP Enterprise certifications. I have HCIA Cloud | HCIA Security | HCIP R&S, Microsoft Azure Certification. I have very good knowledge in Cisco wireless technology (control based & stand alone), VOIP & Network Security with previous work experience. I have very good knowledge in SD-WAN technology and I have a previous work experience in it. 

My specialties:

• Design/implement medium and large scale enterprise networks. 
• Configure Cisco Routers (ASR 1K & 9k, 2900, 2800, ISR 4K, 878, 888), 
• Switches (Cat 6500, 3750, 3850, 2900, 2960, SG- 300, SG-500, [Nexus 5K, 7K and 9K]) 
• Firewalls ([ASA 5505, 5506x, 5508], Fortigate, Palo Alto) and Wireless Acess Points 1800 and 2700. 
• Huawei, Mikrotik, HP, Ubiquiti, VyOS & Pfsense devices Expert. 
• Packet Tracer, GNS-3, EVE-NG, VMWare workstation & VirtualBox Expert. 
• Routing protocols (RIP, OSPF, EIGRP, ISIS & BGP) Configuration and troubleshooting Expert and Switching Expert (VLANs, STP, VTP...)
• Hands on experience with SolarWinds
• Linux, Unix & windows servers Expert. - Wireshark Traffic Capture & Analysis Expert . 
• Write technical reports and summaries.
• keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers