I am a competent IT professional with over 10 years’ experience delivering 1st, 3rd and specially 2nd Line support to projects, retail and corporate environments. I’m quite adept at working independently and managing demand effectively, but also keen on team-working to find the best solutions to any situation. Having done roles that included Team Leading and Managing, I understand the importance of responsibility, pro-activeness and prioritisation in order to obtain results. I possess extensive technical knowledge and analytical skills but am always happy to expand them by taking on challenges, which are opportunities to learn and to do my best to successfully overcome. One of my most valuable assets are great interpersonal skills. By interacting positively and with good humour, I’m able to build trust and to better understand each person’s priorities. Not only with end-users (I’ve supported all staff levels, including executive members) but with colleagues, other IT teams and vendors. This ensures that we’re working together for a goal and that, beyond completing tasks, I am assisting with needs and fulfilling a service each time.