I have passion in solving support issues and interacting with end users. For the last four years I have been happily working with IT firms in Kenya that have clients across Africa. My day to day tasks include and not limited to: Managing development, delivery and support of software application to end users in different sectors. Systemizing support process through Microsoft Dynamics and providing a link between customer, second line support and third party regarding software functionality. Facilitating pre and post software sales, customer accounts management and user training.