Provided system administration and technical support for Windows 2008, 2008 R2, 2012, 2012R2, 2016 and 2019 Servers. (over 350 Virtual/Physical servers) Worked closely with network and software teams in the identification and resolution of server/application problems and concerns for complex projects. Performed Sophos Enterprise Antivirus Server Administration, Daily Monitoring and reporting. Provisioning Physical/ Virtual Servers for Application Teams after Security Baseline Verification and Vulnerability Assessment. Maintaining Active Directory information, User Management and Office 365 Support. Provided operational support, management, monitoring, and installation of Windows-based operating systems and applications on HP, Lenovo, IBM and Dell Hardware. Used SCCM for OS deployment, application installs, reporting, and machine remote control and system management Respond to requests for technical assistance in person, via telephone, via email, and be the initial point of contact for all IT requests. Provide first level support for all IT problems/queries, escalate tickets where required and update the helpdesk system. Builds and deploys Windows 10 PCs and laptops following our standard build procedure. Set up and configuring iOS/Android phones and Microsoft-based workstation devices and peripherals, setting up and supporting VPN clients whilst ensuring devices are compliant with organisational security requirements VDI Training for Users and Support, Remote Support through RDP and SCCM. Symantec NAS Box Configuration for Server back up and Daily Monitoring