I've worked within the the IT field for nearly 10 years, at the post secondary level in both and L1 and L2 level, I also do independent work, repair computers for members of my community and setting up AV equipment for events of all sizes. I have knowledge in software, hardware troubleshooting. Creating technical documents, data entry, ticket management, client support in person, online, and over the phone. Asset management of equipment, as well as training and managing staff.