installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, such as software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment. Salary