Assist users in troubleshooting common computer issues or concerns
Reply to requests for information technology services, repairs, support, inquires or complaints
Refer user messages or calls to the appropriate IT personnel
Use a computer tracking system to manage new tickets
Make recommendations to improve computer systems
Provide documentation for customer support inquiries and resolutions
Upgrade and manage systems to ensure they are operating effectively and efficiently
Implement new business and productivity software
Train staff on new software, systems and best practices
Maintain and back up security databases