Windows, Office 365 packages, and the implementation thereof.

• Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
• Providing technical assistance in product evaluations and sourcing
• Installing and configuring software and hardware 
• Identifying and resolving issues related to computer and network connectivity
• Upgrading and maintaining Windows hardware, software, and other applications
• Providing technical support to clarify Windows desktop problems
• Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
• Assisting in testing, analyzing and resolving issues related to Windows operating systems
• Providing enhanced desktop and customer support services