Windows, Office 365 packages, and the implementation thereof.
- Responsible for troubleshooting desktop environments running Microsoft Windows operating systems
- Providing technical assistance in product evaluations and sourcing
- Installing and configuring software and hardware
- Identifying and resolving issues related to computer and network connectivity
- Upgrading and maintaining Windows hardware, software, and other applications
- Providing technical support to clarify Windows desktop problems
- Managing and supporting end-user devices, such as desktop systems and other peripheral equipment
- Assisting in testing, analyzing and resolving issues related to Windows operating systems
- Providing enhanced desktop and customer support services