Providing a 1st / 2nd and 3rd line support in , via phone, and remotely Create & Modify user, Groups Folder permissions Restrictions Installation and maintenance of hardware& software including personal workstations, printers, • Performs system backups and restoring as required • managing changes, upgrades, enhancements and migration of IT Systems Configuring Remote Desktop, Network Printer, scanners, webcam etc.  • Support LANs, WANs, network segments, Internet, • Troubleshoot and solve desktop problems reported by users • Maintain system efficiency • Verify that peripherals are working properly • Ensure design of system allows all components to work properly together