With 7 years of experience in IT support, I bring a strong understanding of hardware and software systems and the ability to diagnose and resolve technical issues. My proven track record in delivering outstanding support services has ensured smooth and efficient technology operations for clients.

I have experience with Microsoft Azure, including deploying cloud services and resolving related issues, troubleshooting and resolving applications on Azure, and establishing connectivity between on-premises and cloud environments using Azure virtual networks, VPN, and express route.

As a primary point of contact for technical issues, I have continuously sought ways to improve workflow and efficiency while managing the implementation and upkeep of over 30 clients. I have collaborated with teams to provide support, upgrade systems, handle complex IT projects, conduct IT audits, and implement IT strategic plans.

I have offered tailored technology solutions to each client to meet their specific needs and have been responsible for the management of the installation, configuration, maintenance, upgrades, and backups of Windows servers. I have also troubleshot hardware and software issues for both Apple and Windows devices, including desktops, laptops, and VOIP phones.

My experience also includes maintaining systems for a leading Cable Bus and Cable Tray manufacturer, daily duties such as updating and maintaining the database system, monitoring and implementing the network infrastructure, and managing company resources and file systems using the Azure cloud platform.

I have provided administration, management, and daily support for over 100 end-users through the Microsoft Office 365 environment, designed and implemented network infrastructure for company expansion and relocation, and oversaw the maintenance, operation, and troubleshooting of military systems.

With experience in leading the installation, operation, and maintenance of COMSEC devices and providing system support, including diagnosing and resolving any issues with workstation operating system software, application software, or hardware, I am a strong communicator who works well under pressure and am confident in my ability to provide exceptional support to your organization.