I am offering 1st/2nd line/tier technical support and system administration. 10+ years professional IT enterprise across UK and EU. CompTIA A+ and ITILv3 certified. I was part of Help Desk, Service Desk, 2nd line, MSP and site support team. I can work any time zone but prefer US/CA/AU/NZ time zones. I am comfortable using many technologies used in today's enterprise IT environment such as Service Now, JIRA, Sales Force, Remedy, O365, SCCM, Windows 10/11, AD, Intune MDM, Azure, AWS, SharePoint, MS Teams admin, PowerShell scripting, Zscaler, Cisco VPN, LAN/WLAN, Software-Hardware support, Malware SOP, Remote support, SLA, KB, process management and much more.