Resourceful System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. 6 years of progressive IT experience. • Provided technical support, including identifying problem incidents with their subsequent resolutions. • Working with various Authorized vendors on quotations for laptops and AMC for Server Support. • Managing McAfee Antivirus, DLP, and VSE console to monitor endpoints • Ensuring that response times and resolution times for calls are within SLA guidelines. • Installation & Configuration of SAP client applications • On Call Technical support to Remote location users globally • WDS & MDT: Image creation and uploading • Domain controller management – o File and folder Permission for Authenticated Users in servers. o Group and user’s creation in Active Directory; creation of OU; group policy. o Managing Domain user ‘s, ID creation, Roaming profile, OU, Maintaining ADS. o Creations of AD accounts and managing roles to desired user or Groups. • Supervised my Team members during VPN’s configuration, installation and troubleshooting for end users • Working with Symantec Backup for taking backup on remote server. • Working on Data Repository SVN Server and troubleshooting SVN Connectivity issues. • Documented and maintained supply of all required inventory through in House Asset Tracker Application.