- Technical Support on IT related activities - Airwatch MDM - Software Support & Management - SLA Handling - Application Support for Sales and all other functions - Preparation of iPad devices for all Sales Representatives and deployment. - Mobile Devices configurations and setup - Provide quick response to Service Request or Service interruption reported or unreported by users. - Ensuring proper documentation. - Providing first level support for users on hardware and software problems. - Trouble shooting and resolving user problems logged on service desk. - Providing first class IT solutions to the organization as a whole - Cross Functional Support for Route To Market project - Implementing and Supporting the Route To Market Model , Integrated Field Sales Automation for Team Lead and the Open Market Operations Projects - Ensuring that allocated incidents are resolved within the agreed SLA timeline. - Ensuring that All reported Incidents are properly logged into the helpdesk database(ServiceNow Tool) - Providing Technical Support for Computers, Networks, Windows Applications and Software. - Supporting IT Infrastructure and Services and Resolution of system/application incidents