IT Job Duties Provides IT support, training, and orientation for new technology users Offers troubleshooting, support, and repair when IT equipment or networks malfunction Provides phone, live chat, or in-person support, depending on the organisation's scope Asks directed questions regarding equipment and networks to assess IT issues Follows scripts to provide effective and well-tested support Walks clients through solutions to solve problems and directs questions to supervisors or specialists when necessary Demonstrates great customer service skills, listens carefully, and exercises patience Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs Maintains records of hardware and software inventory Assists with maintaining information security through controlled hardware or software installation and staff education Works with a team of installation, network, security, and support specialists Follows emergency plans for equipment, power, or security failures when necessary and protects data and security