MCP-credentialed IT professional with specialized expertise managing large-scale implementations. Background includes managing major EMR implementations for the U.S. Military's medical installations in the continental U.S. and abroad. Versatile technical skills also include extensive experience leading helpdesk operations, network/systems/applications/server configuration and support, Web development, software testing/troubleshooting, and end-user training. Proven ability to organize and lead seamless implementations and deliver next-generation technical solutions improving revenues, margins, and workplace productivity. Skilled problem solver, able to pinpoint, troubleshoot, and correct technical issues of varying complexities. Expert interpersonal skills; highly regarded software trainer and customer support provider with talent for easing user frustrations.