Qualifications Ten years of experience as a Programmer/Analyst, Systems Administrator, and Technical Support Specialist. Background includes eight years of System Design, Programming, and Support of business applications using Genesys CTI, Voice XML, Cisco ICM, Lucent G3si / G3r ACD, Meridian Hicom 300e ACD, Visual C++, Visual Basic, Siebel CRM, Power Builder, and People Soft Apps. Stable dependable professional with solid organizational, communication, and interpersonal skills. CTI Consultant, BNG Services, Denver CO March 2001 - Present BNG Services is my own CRM / CTI consulting firm that I have been operating since March of 2001. My firm has been responsible for a multitude of successful Genesys implementations and CRM integration efforts, with a continuing effort towards quality of work. Below is a breakdown of projects my firm has contributed to. CTI Developer, SBC Communications, Chicago IL August 2004 - Present Provide desktop soft phone development of 5 s