VOIP Business Phone systems Installation, Configuration, top quality technical support and troubleshooting of information technology network, hardware and software ,design, programming and maintenance Remotely trouble shoot customer network , Collection and analysis of packet trace information Reproduction of customer environments , Cabling : racks, patch panels ,switches ,routers Accept responsibility and accountability for variety type and size of projects and customer network Configuring PBX system: extensions, ring groups hunt groups, Queus Voicemail, Sip trunks, IVR, , Router and Firewall setup Ports setup Document all site information, troubleshooting steps, and time reporting , Provide end-users training and guide using the phone system features and functionality