I have 10-years of highly-productive work experience as Network Support Engineer, Subject Matter Expert/Team Leader for Technical Support, and currently as an IT Service Desk Analyst. I am a certified Network Engineer with professional certifications from Cisco (CCNA) and ITIL. My area of expertise: I have a very keen eye for details and a robust trouble-shooting and network administration skills. I am proficient in providing service / support via phone, remote monitoring-platforms, and e-mails. To say the least, I am a focused and self-motivated individual who doesn't compromise quality in my work and my success is a reflection of my work ethics. Currently, I am looking for a long-term home-based job to further advance myself as a professional. I plan to give my clients the best output, exceed you expectation, and build a productive business relationship with you!