Job Description: Configuring/On-boarding SLA's during Transition phase ensuring 100% of SLA to be configured for the account. Service level management process implementation while referring ITSM Scoping document, Transition Management, ITIL (Information Technology Infrastructure Library) Process Implementation, Lean Six Sigma Green Belt Implementation, IT Process and Governance, KPI Reports, Customer Relationships, Stakeholder Management, KPI (Key Performance Indicators)Dashboards, Incident Management, Problem Management, Change Management