I am an ITSM Consultant with 9.5 years experience in BMC Remedy ITSM and 1 year in Service Now Administration. I have worked in almost all areasa of BMC Remedy Consultation like implementation, installation, customization, integrations, development etc. 1. ITIL Expert. 2. COBIT 5 Foundation. 3. Service Now Certified System Administrator. 4, Currently undergoing VERISM Plus training.