A strategic leader with extensive experience on MSP domains and ServiceNow Professional Services Portal, managing multiple clients’ domains and cross functional ITSM teams across multiple regions. I have a strong Agile-Scrum experience in ServiceNow and Remedy tool with focus on guiding and supporting clients in their digital transformation journey to modernize their Service Management so they can operate faster, more accurately and be more scalable. I provide guidance, thought leadership, and support to IT executives and their organizations across all aspects of the ITSM spectrum focusing on process design, client stakeholder and process owner education, transforming business needs into best-practice system requirements, and working closely with development teams to deliver impactful solutions that create positive value-add for clients. I assist clients in their agile cultural shift, to transition from manual ways of working to automation and more standardized way of delivering IT services to enhance customer satisfaction and facilitate great service enrichment, user experience and ensure IT leadership has visibility on IT spends. I guide clients to continually improve & re-dedicate their IT operations & service delivery by aligning their processes and services with ServiceNow best practice and other emerging practices including ITIL 4 framework. Drive value co-creation around ITSM framework across Service Strategy, Design, Transition, Operations, and CSI and experience operating within & driving the implementation of one or more phases of the ITSM framework.