Practical experience in ITIL Service Management

• Experience in delivering class-based training ITIL

• Ability to manage, run and deliver training courses

• Ability to implement ITIL practices for Service Management

• Ability to implement practices for Service Delivery

• Ability to implement practices for Incident, Problem and Change Management

SDI- Service Desk Analyst/Manager Trainer

• Practical experience in ITIL Service Management

• Experience in delivering class-based training ITIL.

• Ability to manage, run and deliver training courses. COBIT 2019 Governance

• Practical experience in Governance

• Experience in delivering class-based training.

• Ability to manage, run and deliver training courses. Air