Practical experience in ITIL Service Management
• Experience in delivering class-based training ITIL
• Ability to manage, run and deliver training courses
• Ability to implement ITIL practices for Service Management
• Ability to implement practices for Service Delivery
• Ability to implement practices for Incident, Problem and Change Management
SDI- Service Desk Analyst/Manager Trainer
• Practical experience in ITIL Service Management
• Experience in delivering class-based training ITIL.
• Ability to manage, run and deliver training courses. COBIT 2019 Governance
• Practical experience in Governance
• Experience in delivering class-based training.
• Ability to manage, run and deliver training courses. Air