• Handle key accounts B2B and B2C and take care of all escalations. • Contact Shippers and vendors and Build a business relationship • Contact shippers for covering loads. • Clients visits for reviewing performance • Negotiate freight rates, send and receive confirmation rate sheets • Handling Train, Road and Air Modes. • Make strategies to increase the sales & retention of key Accounts • Responsible for securing new customers, and maintaining and developing existing accounts.. • Meet and exceed target set in terms of contributing and generating revenue for the department. • Handling a team of 5 Peoples. • Maintain records of customer details / visits and update in the system • Identify potential customers and register opportunities in properlite; relentlessly pursue realization of such opportunities leading to revenue for the company • Regularly visit existing accounts validating our service levels and develop new revenue streams. • Negotiate with the accounts as per price guidelines given, looking to maximize profits • Follow up on customer communications in a timely and professional manner • Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts. • Assimilate market information and take part in the overall business development through weekly / monthly sales meetings. • Make strategies to improve operation part for all key customers. • Taking care of vendor and reverse pickups and to be booked on the same day. • Handling Ashokleyland, Bosch, TATA Motors, Bajaj etc. • Check Co loaders bill and submitted in accounts Department. • Pendency and inventory check in operations. • Follow ups with the branches to deliver the shipments on time and as per the client requirement. • Maintains performance report once in a every week and once in month. • Submit the monthly freight bill and octroi bill on time • Collect the payment from the clients on time. • Prepare (MIS) Reports, KPIS and Performance Reports • Contributes to team effort by accomplishing related results as needed. • Establish and built successful partnership with vendor even management companies and production service companies.