I have a solid experience and knowledge of call center management for the US, Canada, Australia, and UAE accounts. A combined 4 years of BPO and freelance experience in sales, appointment setting/ lead generation, email marketing, cold calling, customer service, up-selling, telemarketing. Proven ability and expertise to deliver projects on time and complete in every detail have earned me a reputation as quality award-winning agent. I received multiple commendations for customer satisfaction and rated as a 5-star agent. I am a self-motivated call center professional with solid inbound and outbound experience in a high volume call center environment. Excellent communication and problem-solving skills coupled with initiative and accuracy provide the customer with an efficient and positive experience. An energetic employee with a consistent track record in meeting productivity targets in all areas. So if you are looking for a hardworking and superb agent, you're definitely on the right page of profile.