I have an exceptional written, oral and call handling skills. I have the ability to deliver information at customer's knowledge level and style of communication in an understandable manner. I am able to handle large volume of inquiries, and navigate the computer while providing superb customer service. I am a highly motivated person, and quite able to think independently. I'm flexible to changes, can deliver set goals in time, and I also have sense of urgency and can work under pressure if necessary. Lastly, I'm able to handle upset customers positively and professionally.