Expertise in operational excellence and performance enhancement with extensive experience leading large scale, global business improvement initiatives for healthcare, financial, risk management, telecom, aerospace, and defense companies. Track record of success facilitating team efforts to establish and monitor customer and supplier relations, supporting strategic planning and deployment initiatives, and developing measurement systems to quantify organizational improvements. Specialties: Operational Excellence, Business Process Improvement, Voice of the Customer, Customer Satisfaction, Increase Revenues, Decrease Costs, Improve Profitability, Facilitation, Supplier Management, Vendor Management, Supplier Relations, Strategic Planning, Measurement Systems Development, Quantify Organizational Improvements, Project Management, Project Portfolio Management, Six Sigma Training, CMMI, Lean, ITIL, Six Sigma Master Black Belt CSSMBB, ASQ Certified Manager of Quality / Organizational Excellence CMQOE, CMMI Authorized Appraiser, SCAMPI, CMMI-DEV, CMMI-SVC, ISO 9001 Trained Lead Auditor, Robotic Process Automation (RPA), Certified SAFe Practitioner (Scaled Agile Framework Practitioner through Scaled Agile, Inc.), Certified ScrumMaster, Net Promoter Certified Associate (SATMETRIX Net Promoter Associate Customer Loyalty Certification), CAPA, SAP, Healthcare IT, EMR, Standardization, P&L Leadership, Risk Mitigation, Process Mapping, Outsourcing, Part Transitions, Repair Costs, Cost Analysis, Pricing, International Supply Chain, Global Sourcing, Rationalization, Re-organization.