Two years and counting working as a Consultant at the same time as a Subject Matter Expert for for a bank both for consumer and online banking. I'm skilled to handle different type of customers and provides resolution to their issue or concern that beyond their expectations, and even turn an irate caller into wowed customer with a smile on her face. Also, as a Subject Matter Expert, I help new hires for their easier transition from training to operation by providing my expertise and aiding them when it comes to soft and communication skills. I make sure that my trainees EXCEL in the field.