Presently working as a Applicatin Support Analyst in UK based MNC. A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. Provide customer support services to a specific group of PMC UK retail clients Responsible for supporting the company's high profile clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Investigating, diagnosing and resolve network problems for retail customers. Supporting users and network administrators over the telephone and by email. Providing support for bespoke software applications as well as Microsoft Windows OS. Supporting users/engineers installing and operating Windows desktop and other bespoke software.