Sales & Marketing

Likelihood customer recommendation NPS

$30/hr Starting at $90

- Brand Promoters account for 80 percent of referrals in most businesses. - Brand Detractors account for 80 percent of negative word-of-mouth. - Brand Promoters generally defect at lower rates than other customers, which means that they have longer, more profitable relationships with a company. - On average, an industry’s NPS leader outgrew its competitors by a factor greater than two times.

About

$30/hr Ongoing

Download Resume

- Brand Promoters account for 80 percent of referrals in most businesses. - Brand Detractors account for 80 percent of negative word-of-mouth. - Brand Promoters generally defect at lower rates than other customers, which means that they have longer, more profitable relationships with a company. - On average, an industry’s NPS leader outgrew its competitors by a factor greater than two times.

Skills & Expertise

BrandingBusiness InsightsClient AnalysisClient GrowthClient InsightClient IntakeClient ProfilesCustomer AdvocacyCustomer AnalysisCustomer ResearchCustomer RetentionCustomer ServiceData AnalysisMarket ResearchMarketingRelationship ManagementStartup Consulting

MarnaLottering