? Research and resolve learning management system (LMS) functionality issues (Emails, Tickets and Calls) on REMEDY (incident tracking tool) ? Provide LMS training and technical support to Coordinators and Employees across the globe ? Provide support on computer issues and network problems ? Knowledge in mass communication(e-newsletters/emails), mass training and content management/testing ? Uploading the SCORM content in LMS, Creating the ILT class / curriculum in sumtotal and success factor ? Creating users, assigning roles and business unit ? Content creation using adobe captivate ? Documented system procedures and trained other personnel in the department to function as a backup ? Experience on LMS developed by Sumtotal 8.2, Gen21(Inmedius), Success factor, SkillSoft and Rosetta stone.