•Support people development by providing regular coaching and training to the team members and act as Subject Matter Expert for the assigned learning services. •Fully manage selection, development and periodic performance review of team members. • Show a customer service mind-set and a proactive way of working to serve customers with a “can do” attitude when delivering support to the community, employees. • Work collaboratively with Learning and Development and Talent process leads to drive change. • Be a trusted advisor on future system releases and trends in business strategies and developments. • Work with Global Services to equip them for 1st and some 2nd level support, and to ensure seamless handover of higher levels of support • Excellent functional knowledge of the Saba Software, including Learning, Performance, Analytics Systems Administration modules. • Develop Business Cases and Impact Assessments • Proactively recommend Product improvements