Communication: Communication skills allow you to effectively interact with customers. Whether you're trying to understand what they're saying or trying to help them understand what you have to say, this skill ensures a successful interaction.

Active listening: Customer service employees often interact with unhappy or frustrated customers. Active listening skills allow you to calmly listen to what they have to say in order to provide them with the best solution. This skill also allows you to empathize with customers which helps improve customer retention overall.

Time management: Working in customer service often means you have to handle multiple conversations at the same time. Effectively managing your time ensures you complete all of your conversations and tasks in a timely manner. Essentially, the better you manage your time, the greater success you'll have in this profession.