I am professional graphic designer. It doesn’t matter how great you want your product to be: If my service is poor, people will complain about it, and I will lose customers. It’s not impossible to turn things around. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.
Problem solving skills
Customers do not always self-diagnose their issues correctly. Often, it’s up to the support rep to take the initiative to reproduce the trouble at hand before navigating a solution. That means they need to intuit not just what went wrong, but also what action the customer was ultimately after. And I am as good as I see myself in solving your work problem i.e. Being it graphic designs or data entry jobs
Patience
Patience is crucial for customer service professionals. After all, customers who reach out to support are often confused and frustrated. Being listened to and handled with patience goes a long way in helping customers feel like you’re going to alleviate their current frustrations. I have the time to listen to and fully understand each customer’s problems and needs.
Attentiveness
The ability to truly listen to customers is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large.
Emotional intelligence
A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people. Instead of taking things personally, they intuitively understand where the other person is coming from and they know to both prioritize and swiftly communicate that empathy. You're welcome to Afrihotz ;).
Clear communication skills
The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. You're welcome to Afrihotz ;).
Writing skills
Good writers also tend to use complete sentences and proper grammar — qualities that subtly gesture toward the security and trustworthiness of my service.
Product/Service knowledge
According to Help Scout’s Elyse Roach, “Having that solid product foundation not only ensures you’ve got the best tricks up your sleeve to help customers navigate even the most complex situations, it also helps you build an understanding of their experience so that you can become their strongest advocate.”
Time management skills
It’s good to be patient and spend a little extra time with customers to understand their problems and needs. The best customer service professionals are quick to recognize when they can’t help a customer so they can quickly get that customer to someone who can help. You're welcome.