I support one of the biggest insurance companies in the world with all the bellow tasks. • Mail; • Notes Client; • SameTime; • Outlook Client. Administration • Domino Administrator; • Domino Designer. Tasks • SLA Reporting; • Monthly notes mailboxes (users & mail ins) usage on the mail servers. Infrastructure • Creating notes shared drives on server for the new users. Mails • Cisco Ironport (release, whitelist, track); • User Mail files Configuration (OOO, Forward Rules). Domino Administration • Manage users & ids(Create, Modify, Recertify, Delete, Migrate); • Manage Groups(Create, Modify Distribution Lists, Access Lists); • Manage IFSC (Create & Manage Resources, Rooms, Booking); • Manage mail files (Create, Replicate, Delete, Modify Quota, Modify ACL, Modify Design, Fixup, Compact, Updall, Convert). Servers Administration • Mail Servers; • Monitor Servers (Performance, Routing issues, Space...); • Update Servers (Install Fix Packs, Hot Fixes, new versions...); • BB Server; • BES Administration v4.1 and v5.1(Manage users, Wipe BB, Check Licenses, Manage Policies); • Development Servers; • Server maintenance (Monitor, Performance); • Databases maintenance (Fixup, compact, updall); • Update Servers (Install Fix Packs, Hot Fixes, new versions...). Exchange Tasks • User Mail file Migrations; • Mail file Migrations from Outlook to Notes. BlackBerrys • Manage the Exchange BES v4.1 (Same as Notes BES); • Manage the services that connect the Exchange Environment with the Domino Environment • Check the mail & fax connection services; • Microsoft Exchange Connectivity Controller; • Microsoft Exchange Connector for Lotus Notes; • Microsoft Exchange Calendar Connector; • FACSys Fax Connector. Active Directory • Enable/Disable forwarding mails from Outlook to Notes; • Manage Distribution Lists • Add/Remove user access to shared mailboxes