Responsible in providing 1st level technical support for company employees. Answers support queries via phone, email or chat. Maintaining a high degree of customer service for all support queries and adheres to all service management principles. Also applies understanding and knowledge of procedures, information systems, tool and services in order to assist users. Also serves as a technical advisor to users with complex system issues by resolving or conferring with technical personnel. 

⦁ Installation, configuration, and break-fix support for Office365 suite on various customer platforms including but not limited to a pure cloud and hybrid environments.
⦁ Serve as the product expert for the Office 365 suite of applications and their capabilities whilst staying abreast of the latest product reviews, updates, and roadmaps.