Excellent communications skills –written and verbal • Ability to multi-task without getting stressed • Proficiency on Customer Relationship Management • Courteous, friendly and tactful. Establishes rapport easily • Responds positively to change, ambiguity, adversity and pressure • Flexible and will to contribute by helping others • Working knowledge and experience of MS Office applications, email and the Internet • Works towards high standards of accuracy and efficiency • Analytical with an eye for detail • Maintain confidentiality and discretion at all times