Project management, strategic planning, cross-channel (IVR, web) strategy  for great customer experience and success for local companies. 

Business requirements analysis                                      Program/ Project management  

Customer Contact Center Strategy ( IVR, web). Quality assurance and continuous improvement management.

Agile, Scrum, KanBan, XP team leader.

• Program/ project management    

• Agile team leader 

• Systems development/ SDLC 

• Business processes modeling/ BPMN  • Quality Assurance management 

• System migration coordination • Business Analysis • UI/ UX • Startups 

• Cross-channel content strategy • Enterprise SaaS