I have over 10 years of experience working in the Customer Care industry included 7 years in Workforce management Filed, Currently, I work as a Workforce and MIS Specialist Experience in Real-time management, Forecasting, Scheduling, Staffing plan, Data Science and Data Visualization. Skilled in Microsoft Excel, Python, SQL, Microsoft Power BI, Tableau, Microsoft Word, Microsoft PowerPoint Objective: To utilize my experience and my knowledge in a well reputable company and enhance my experience through dealing with a new challenge then to make sure that business runs smoothly at the end.