5 years of professional small business experience, demonstrated leadership qualities & professionalism Highly organized & detail-focused, with track record of accurately & efficiently supporting overall management including social media activities. . Overview ~ Comprehensive knowledge of marketing &customer service. ~ Expertise in analyzing cost control, providing timely & frequent financial information that supports corporate goals & objectives; management within strict deadlines. ~ Excellent technology skills with ability to identify & implement improvements to streamline processes & increase efficiency & productivity. ~ Background in customer service operations & business development, including service, sales, marketing, & promotions. ~ Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations. ~ Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly for multiple customers simultaneously. I am an e-commerce professionals with more than 5 years industry experience, including experienced digital marketing with a retail focus. Am also a travel agent and can manage bookings, reservations, trip costings on the African terrain