Tom Pencek brings more than 20 years of experience in sales, sales management, service development, and marketing to satisfying the needs of his clients. He has worked for several of the biggest names in computer manufacturing, founded two companies of his own, and for a decade been engaged in the biomedical area. Recently, he was awarded a Service Marketing Professional Certification by Information Technology Services Marketing Association (ITSMA). Technically trained in the Midwest (Marietta College, Biology) and New England (Boston University, Scientific Writing), he also brings real-word experience that testifies to the value of clear communication in the service marketplace. Tom has helped technical and non-technical clients alike ferret out key customer needs and guided the creation of profitable and trust-building service programs to meet them. In addition to helping companies increase revenue by service portfolio revision, Tom has created lead generation systems for a variet