User Management: Responsible for managing user accounts, permissions, and access levels within the Microsoft 365 environment.
License Management: Allocating, assigning, and managing licenses for Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams.
Security Configuration: Implementing and maintaining security measures such as multi-factor authentication, data loss prevention policies, and conditional access to protect against threats and unauthorized access.
Troubleshooting: Identifying and resolving technical issues related to Microsoft 365 applications and services, ensuring minimal downtime and optimal performance.
Configuration and Optimization: Configuring and optimizing Microsoft 365 services to meet the specific needs and requirements of the organization, including email configurations, collaboration tools, and productivity applications.
Updates and Upgrades: Staying informed about new features, updates, and releases from Microsoft and implementing them to enhance functionality and usability within the organization.
Data Governance and Compliance: Ensuring compliance with data protection regulations and organizational policies, including data retention, eDiscovery, and compliance management.
Monitoring and Reporting: Monitoring the health and performance of Microsoft 365 services, generating reports, and conducting regular audits to ensure reliability, security, and compliance.
Training and Support: Providing training and support to users on Microsoft 365 applications and services, including best practices for collaboration, productivity, and security.
Collaboration and Communication: Collaborating with other IT teams and stakeholders to align Microsoft 365 services with business objectives and foster effective communication and collaboration within the organization.