MS CRM Consultant with around 5 years of hands-on experience in Dynamics CRM Version 3.0 till 2011. Played multiple roles in various CRM projects starting from developer, presales consultant, functional consultant and technical consultant. Key Skills Include: Gathering client requirements and understanding, Demonstrate CRM capabilities to the client, Map the requirements of the client with the capabilities of MS CRM, Preparing functional/technical specifications, Study existing business process and improving the same for the new system with CRM, Designing measurable and scalable technical solutions for the technical team to handle, Conduct UAT and end-user training, Provide end-to-end implementation and post-implementation support. Industries/Domain: Financial services, Professional Services, Manufacturing, Banking, Education and Technology.