I'm a Microsoft Dynamics CRM (Dynamics 365) specialist with certified in MS CRM Customization and configuration 2016 with about a 1 years of experience customizing and configuring CRM systems. My main areas of focus in CRM include: - Application customization tools (Forms, views, charts, dashboards, workflows, business rules, business processes, etc.,) - Data Imports and migrations - Systems analysis and design - Usability - Employee training and support - Quality assurance