Need a qualified specialist with strong MS Dynamics CRM knowledge? An initiative and efficient expert with 2-year experience, that provides a high quality work, is at your service. I have experience of implementing CRM in government owned corporations, as well as in small business projects. Able to solve main issues and tasks of most enterprises in such core application areas as sales, marketing and service. Possess large experience in implementing CRM to optimize the work of Call Centers, to automate and simplify Service and Docflow processes. I have worked with such versions of Microsoft dynamics CRM: • 2011 • 2013 I offer: • Creating business units, designing strategies for customizing roles and privileges • Customizing attributes and mappings, entities and relationships • Creating and configuring workflows, business process flows and dialogs • Creating and Configuring Reports, Views and Charts • Deploying and design of solutions • Testing and QA