Communication. You will need to be responsive in a timely manner. You will need to communicate with them in a clear, easy-to-understand way to solve the problem. Empathy. Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly. Patience. Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable and provide a positive experience. Technical knowledge. To effectively solve problems, you will likely need to know a bit of technical or industry knowledge to help them resolve the issue at hand.