I am working in automobiles sector as a CRM (customer relationship manager ) sales and service both department. which is my responsibility handling of customer complaints , query . My work profile is related with customer satisfaction . My team collect feedback from customer after sale a new car and in service department team collect feedback after service the car that how was experience with our team and our product after that customer have any complaints surely this complaint closed with 100% satisfaction basis . Manage to all email revert . Manage to all Data and divert in between team members Manage to all web enquirers