I am am an expert in the people aspect of global business change management specialising in communicating and coaching to create understanding and cultivate connection. I provide a globally relevant programme of training to project managers, change professionals and C-suite leadership teams, developed through a deep understanding and first-hand experience of the drivers of success and failure during periods of change within a business. With a proven track record of influencing change managers to realign the core values of their projects to focus on staff and customers, I deliver results through embracing connections to reduce resistance and stress which creates increased engagement and adoption. I have been a trusted advisor to many senior executives and am regarded by past managers and colleagues as a brave, pragmatic, insightful, hands-on problem solver who reduces the negative noise around change programmes and gets people to see the benefits for themselves. My programmes deliver cultural, behavioural and mind-set change and therefore maximum impact from change budgets. My key skills include: • Coaching and mentoring individuals and teams at all levels of an organisation. • Changing the cultural priority of business from transactional to customer focused. • Identifying needs and providing solutions to project issues of all scales. • Providing a communication bridge between technical, IT and business teams. • Creating bespoke multimedia training programmes. • Resilience and adaptability. • Empathy and speaking your language. • Analysis and reporting to inform business strategy. • All aspects of IT in business.