I am: - A customer service specialist with over than 13 years of experience in working with customers, clients, subscribers of various industries. - Offer a Bachelor degree in Psychology along with 4 years of experience in this field. - I offer a five-year track record in office management and administrative support, able to manage multiple high-priority assignments and develop solutions to challenging business problems. - Have strong experience in the Tourism and Hospitality industry – hotels and travel agencies. Able to assist clients to select, book and handle various details of vacation plans. I’m knowledgeable about various destinations with a keen understanding of the ins and outs of the travel industry. - A quick learner who can absorb new ideas and can communicate clearly and effectively with people from all social and professional backgrounds. Well mannered, articulate, fully aware of diversity and multicultural issues. - I am a qualified translator from/to Russian and English languages. Able to fluently speak and to professionally work with 3 languages: English, Russian, Azerbaijani. - Able to work to tight deadlines and under the pressure. Over 13 years of work for different companies in different countries has made me very flexible and open to new paradigms. I have recently left my position so that I can focus my energies full-time on freelance projects. Therefore, I have confidence that I am an outstanding candidate for your task.