Import Specialist IV,   Very skilled in multitask, answering heavy phone calls and emails. Develop and maintain excellent customer service to internal and external customers at all times. Set up brealkbulk/import files for all documents and records relevant to the consolidations. Receives, reviews, and process inbound document for an assigned based on account. Contact origin office for incomplete information. Contact vendors and customer regarding specific shipments which would include arrival times, pending delays or missing information. Ensure customers profile information is entered and updated in the appropriate company system for any customers to which rate quotes have been provided. Manage pre-alerts daily to determine whether freight is arriving as expected and documents are received within time standard specified. Follow up with carriers to confirm arrival time and notify customers of status. Maintain records of communications of import consolidation files. Enter all relevant data for the consolidation into the appropriated company systems. Ensure documents reach branch within one working day of freight arrival. Create 7512 for International & local moves. Investigates any delays and notifies management. Coordinates cargo deliveries to clients. Advises management of any problems or irregularities discovered within assigned transactions. Sales: provide quotes for inside and outside customers.