Maxximize provides a full Customer Service outsourcing, with a team equipped with the right data, tools and training that enable them to provide professional Customer Service. We are ready to provide you with the needed quantity of Professional Customer Service Agents, natively proficient in English, French, Italian, Spanish, German, Japanese, Romanian, Russian. All of our agents have +5 years experience in managing customer care operations on major marketplaces through calls, e-mails and live chat with great autonomy and are able to solve both common and unusual customer issues, according to the company's department policies. We are e-commerce specialists, among our agents many provide not only CS services, but full back office management. We are familiar with Zendesk, various e-commerce CMS, as well as with ERP and CRM. Please note we are available 7/7, both part time and full time: Maxximize provides you with a flexible CS Support according to your needs, even one hour per day. We can increase both the time per agent and the number of agents involved. There will be always someone who is on duty, in case if the main agent is sick or on vacation. In any case, we guarantee that working time will be calculated at a fair price and based only on the actual worked hours. So, our overriding objective is to fully manage the CS team and make their work as productive and enjoyable as possible. If necessary, our agents will be fully trained in all the relevant aspects of your business, so that each customer receives the highest level of service they expect and deserve.